Technical Support

Technical Support Overview

Coola currently lacks a local technician in Israel. All technical support is provided remotely from Split. This arrangement poses a risk for physical intervention when issues arise that require on-site assistance^[inferred].

The absence of a local technician may lead to delays in resolving technical issues, impacting machine uptime and customer satisfaction. Remote support can be effective for troubleshooting and minor repairs, but it is limited in its ability to address hardware failures or complex problems that necessitate physical presence^[inferred].

As the business scales, establishing a local technical support presence could enhance operational efficiency and responsiveness. This would mitigate risks associated with relying solely on remote support and improve overall service quality^[inferred].

Recent observations indicate ongoing technical issues with the machines/coola-bayz-metzizim-tlv machine. Recurring Nayax inhibit alerts have been reported from 2026-05-04 to 2026-05-06, causing the machine to disable the card reader intermittently^[atom:4335cb83-c1af-48e2-8bd6-4cd0d3a529bd]. Ice Rebus support has diagnosed potential causes for these alerts, including low ice levels or ice buildup on evaporators^[atom:4797703e-79c7-4c0e-acec-ddce1d865969].

The root cause of the recurring Nayax inhibit alerts remains unresolved as of 2026-05-06^[atom:572ea51d-4c5e-4011-841b-60b6f32af100]. This situation underscores the need for timely on-site support to address such issues effectively.